A. CANCEL BEFORE DISPATCH
Orders may be cancelled before the dispatch of the product. Please email us immediately if you want to cancel your order and we will refund your payment.
B. UNAVAILABLE PRODUCT
If you paid for the product on our Website and they were unavailable, we may, at your approval do one of the following Return Options:
Refund the cost of the product,
If you choose an alternative product from our Website, apply the cost you paid to the price of the alternative product. All exchanges are for products with equal or lesser value.
Do a backorder. We will contact you as soon as possible when the product becomes available.
C. CHANGE OF MIND
If you received the product and later changed your mind, please return the product to Sparkles & Gold within 30 days from receipt of the product. You will be responsible for the cost of shipment when you return the product. All returns will be subject to the following conditions:
Sparkles & Gold will provide instruction on where and how to return the product
Return the product in their original undamaged condition, must be unused or unworn, and placed in their original boxes. They should not be adjusted or tampered with.
Once Sparkles & Gold received the returned product following our Return Policy, we will action your request based on return option approved by you in the return form. Any unacceptable product (i.e. damaged, altered, tampered and not in original box) will not be refunded.
D. INCORRECT SUPPLY
If the product was supplied incorrectly, Sparkles & Gold will meet their obligation to provide a remedy. Please follow the same steps outlined above when returning products due to change of mind.