OUR REFUND POLICY
We value your support and want to make sure you are 100% happy with your purchase, so if you change your mind, you can return most products within 30 days of your purchase, provided that:
You have valid proof of purchase (usually a receipt) that the product was purchased via the Sparkles & Gold online store;
The product and packaging is in its original condition including all leaflets and accessories;
The product has not been used or damaged
The product is in re-saleable condition; and
You can return the product to us in the same condition you received it.
Exchanges or refunds for change of mind cannot be offered for products advertised as being non-refundable for change of mind, which may apply to some promotions or special products.
This change of mind returns policy is additional to your statutory rights under the Competition and Consumer Act of Australia and similar laws in other country. If a product is faulty, not doing what it is supposed to do or is significantly different from its description/sample, then you may be eligible for a refund or exchange.
How to Return Your Product
Please complete and submit this Online Return Form within 30 days of the purchase date for ‘Change of mind’ returns and within a reasonable time.
Important information for online purchase returns:
For ‘change of mind’ returns, the shipping fee you incurred for the return of the product will not be refunded.
Exchanges will be posted free of charge.
Applicable refunds will be processed to the card/Paypal used to purchase the product.
If you have any queries about the process, or require further assistance, please email our Customer Service Online Coordinator at firstname.lastname@example.org anytime.